[Trombone-l] Transiting DFW with multiple bags

[Don Fitzsimons]

I guess it's too late to evacuate  and to curl into the fetal position on 
the terrazzo in response to the clerk's aggression.

I think that Mike should be the one to complain if *he* wants to do so.  The 
description of the incident sounds as though your son knows the moral high 
ground of keeping his cool and picking his battles carefully.  I think that 
you can be proud that Mike is able to keep his head when, all about him, 
everyone is losing theirs. [Invictus--remember that one?]  You've trained 
him well:  Congratulations.  Now, let him be the adult and decide what 
should happen next.

Anyway, a letter to the president's office should suffice, given enough 
details in the complaint.  It is not unusual for an employee to offer a 
first name only, stalking being a consideration in these unfortunate 
matters.

fitz


----- Original Message ----- 
From: "Earl Needham" <needhame1 at plateautel.net>
To: <trombone-l at samford.edu>
Sent: Friday, January 09, 2009 10:42 PM
Subject: [Trombone-l] Transiting DFW with multiple bags


>
>    Son Mike has a bad experience at DFW today -- "Raye", a young lady
> working for American Airlines, just totally lost her temper with him.
> It sounded to me like she was absolutely spoiling for a fight -- when
> she first walked up, she pushed the other clerk out of the way, saying
> "I'll handle THIS one".  Mike wouldn't even raise his voice to her while
> she was absolutely screaming at him in the terminal, that he had brought
> too many bags.  She was just totally rude, and went so far as to ask his
> name and input some data in the computer about him.  And she refused to
> give her full name.
>
>    Mike was carrying a small briefcase, a garment bag, and a trombone
> in a gig bag.  All this was fin leaving Lubbock, but this "Raye" took it
> upon herself to change the rules on the spot.
>
>    How can I follow up on this?  Or SHOULD I???  Should he?  What do we
> need to do here?
>
>    Thanks,
>    Earl
>
> -- 
> KD5XB -- Earl Needham
> Clovis, New Mexico DM84jk
> http://groups.yahoo.com/group/cw_bugs
> Quoting from the Coast Guard: ZUT
>
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