[Trombone-l] Transiting DFW with multiple bags

[Howard Spindel]

Write a letter detailing the experience to American Airlines customer service.

I have had problems with airlines in the past, and letters to 
customer service have gotten results.  I would think that "Raye" 
would be sufficient identification for AA to figure out who it was.

Definitely follow up on this.  We pay for our tickets, and we deserve 
to be treated courteously.  If Mike was in fact carrying too many 
bags, the correct procedure would have been to politely explain this 
to him and tell him what the extra charge (if any) would be.

Howard

At 07:42 PM 1/9/2009, Earl Needham wrote:

>     Son Mike has a bad experience at DFW today -- "Raye", a young lady
>working for American Airlines, just totally lost her temper with him.
>It sounded to me like she was absolutely spoiling for a fight -- when
>she first walked up, she pushed the other clerk out of the way, saying
>"I'll handle THIS one".  Mike wouldn't even raise his voice to her while
>she was absolutely screaming at him in the terminal, that he had brought
>too many bags.  She was just totally rude, and went so far as to ask his
>name and input some data in the computer about him.  And she refused to
>give her full name.
>
>     Mike was carrying a small briefcase, a garment bag, and a trombone
>in a gig bag.  All this was fin leaving Lubbock, but this "Raye" took it
>upon herself to change the rules on the spot.
>
>     How can I follow up on this?  Or SHOULD I???  Should he?  What do we
>need to do here?
>
>     Thanks,
>     Earl
>
>--
>KD5XB -- Earl Needham
>Clovis, New Mexico DM84jk
>http://groups.yahoo.com/group/cw_bugs
>Quoting from the Coast Guard: ZUT
>
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