[Trombone-l] Trombone is cool because it is simple

[Eric Edwards]

Hi Stan,  I didn’t take that as an insult, so not to worry!

I agree the idea of acceptability and professionalism has really taken a
dump in MANY fields of service.

Just look at the software and computer industry,  I don’t think there’s ANY
piece of software written that doesn’t have some kind of bug or flaw.
Microshaft is a leading example.

But anyway.

I’d rather do a repair or mod right the first time and have my customers
come back because they WANT to not because they have to or have no other
alternative.

Thanks
Eric


Eric, Leandra, Sara, Jared & Lily
Edwards
"The bitterness of poor quality remains long after the sweetness of low
price has faded"

-----Original Message-----
From: Stan Brager [mailto:sbrager at socal.rr.com]
Sent: Sunday, March 04, 2007 1:43 PM
To: Eric Edwards; Trombone-L
Subject: Re: [Trombone-l] Trombone is cool because it is simple

Eric;

I didn't mean to besmirch the reputation of instrument repair people - all
that I've come across in my brief musical life have had the dedication,
concern and training which I long for in other fields.

Stan
Stan Brager
----- Original Message -----
From: Eric Edwards <mailto:eric at elsjledwards.net>
To: Stan Brager <mailto:sbrager at socal.rr.com>  ; Trombone-L
<mailto:trombone-l at server5.samford.edu>
Sent: Sunday, March 04, 2007 11:13 AM
Subject: Re: [Trombone-l] Trombone is cool because it is simple

Stan & Chris & everyone,
Regarding craftsmen & women.
There are still a few of us around that really care about and truly love
what we do.

Thanks
Eric


>-----Original Message-----
>From: Stan Brager [mailto:sbrager at socal.rr.com]
>Sent: Sunday, March 4, 2007 12:46 PM
>To: 'Chris Tune', 'Trombone-L'
>Subject: Re: [Trombone-l] Trombone is cool because it is simple
>
>Chris;
>
>I truly sympathize with you. When I was growing up, if something broke or
>needed some repairs, you took the item to a craftsman who either told you
>that if was broken beyond repair or fixed what was wrong - I can't remember
>taking anything back because it wasn't repaired correctly.
>
>Today, that concept of the craftsman has been largely lost and forgotten,
>service technicians are poorly trained and paid, and companies are trying
to
>accomplish service on the cheap. To compound the problem even more, many
>technicians who understand the technical aspect of the products they
service
>don't understand their products from the non-technical aspect of their
>customers.
>
>I miss the craftsmen and women of earlier days.
>
>Stan
>Stan Brager
>----- Original Message -----
>From: "Chris Tune" <crtune at adelphia.net>
>To: "Stan Brager" <sbrager at socal.rr.com>; "Trombone-L"
><TROMBONE-L at server5.SAMFORD.EDU>
>Sent: Saturday, March 03, 2007 12:46 PM
>Subject: Re: [Trombone-l] Trombone is cool because it is simple
>
>
>> We don't know how lucky we are with our musical instrument purchases.
>> Generally we know if something is included or missing from our "kit".
>>
>> I just got through a NIGHTMARE having gotten a port replicator (model
>> xb2000) for my HP laptop. . . .the $150 port rep came without an adaptor
>to
>> match my model of laptop. . .. and that was just the BEGINNING of the
hell
>I
>> had to face. . . .you see the HP website and literature makes it sound
>like
>> you can attach a model zv5000 laptop to this port replicator ("NO!" . .
>.of
>> course not. . .that would be too easy). But the reality is that you need
>an
>> adaptor. . .
>>
>> I spent a fourty five minute pleasant session with a guy from the area
>> somewhere not far from India (yes, you can judge these things by the
sound
>> of people's voices). Nice guy. . .just didn't speak english (or American
>> English for the academics) quite well enough to be doing customer service
>> for a technical company.
>>
>> After almost ordering an $85 power supply order. . . .which, when he was
>> nice enough to say "AC adapter" . . .I then cancelled, cancelled,
>cancelled.
>>
>> Imagine if you bought a trombone and you only found out after you got the
>> order sent to you that no MOUTHPIECE was included and that you needed to
>> order one from the online "PARTS STORE".
>>
>> We don't do that in our world. In our world, we almost invariably are
>able
>> to simply disclose what is included and what is not included. That brings
>> us to why the Trombone is one of the coolest musical instruments in the
>> world -- it is SIMPLE.
>>
>> Simple doesn't make life easy, or make mastery easy, in fact it can make
>> mastery very hard. But it makes dealing with the details, the maintenance
>> the stucture much easier. We simpy need to be sure the tubes are not
>> dented, and that they are parallel. We need to periodically clean our
>axe.
>> We need to practice. Basic stuff.
>>
>> LESSON
>>
>> Always keep things simple [repeat - the simpler way is the better -- it's
>> the way the Internet was invented i.e. IP just works on getting packets
>to
>> the next point in the network]
>>
>> Always disclose everything totally, clearly and honestly. [if I knew
>> another part was needed, I'd probably just order it. . .it's the
>awkwardness
>> of getting a runaround that is hateful] Sometimes it seems like
disclosure
>> is a burden, but in the end, it's the best policy.
>>
>> The things that keep businesses from growing beyond a certain size often
>are
>> hundreds and thousands of tiny ommissions, oversights and
>miscommunications.
>>
>> Very large organizations are infinitely more bureaucratic than small
>> organizations and this causes them to be massively more DISFUNCTIONAL in
>> tiny ways that make working with them much more frustrating, and much
less
>> efficient. . . .this breeds a class of "experts" who know the "in's and
>> outs" (e.g. your tax preparer)
>>
>> Anyway, I hope everybody is having a good weekend. I'm sitting here
>trying
>> to calm down.
>>
>> Chris
>>
>>
>>
>
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