[BusinessGrad] Job Posting - Director of Clinic Operations

[Gambrell, Elizabeth]

Please see the e-mail below regarding a job posting.

Elizabeth Gambrell, M.Ed.
Assistant Director of Academic Programs
Brock School of Business

205-726-2040<tel:205-726-2040> | office
205-726-2540 | fax
eagambre at samford.edu<mailto:eagambre at samford.edu>
Twitter<http://www.twitter.com/BrockBusiness> * Facebook<http://www.facebook.com/BrockSchoolofBusiness> * LinkedIn<http://www.linkedin.com/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fgroups%2F75211>
www.samford.edu/business<http://www.samford.edu/business>
800 Lakeshore Drive
Birmingham, AL 35229<http://maps.google.com/maps?q=800+Lakeshore+Drive,+Birmingham,+AL+35229,+US>

[Samford Samford University Logo]



From: Katherine Whitson [mailto:kwhitson at mainstreetfamilycare.com]
Sent: Wednesday, November 16, 2016 10:04 AM
To: Gambrell, Elizabeth <eagambre at samford.edu>

About Us
MainStreet is a company on a roll!  We have built and opened 9 Urgent Care clinics in less than two years. Boom! Our clinics are in Rural Alabama locations such as Selma, Sylacauga, Moody/Leeds, Arab, Oneonta, Alexander City, Valley, Eufaula, and Centre.  You will be based out of our Corporate office in Birmingham, Alabama.

We are laying the groundwork to build another 10 clinics in the next 18 months as well as launch a Telemedicine platform.

http://www.mainstreetfamilycare.com/

The Job
We are growing fast, so lots of upside!

What you will do
We don't have clinic managers, instead we have MainStreet Mentors that manage 4 to 6 clinics as a team of two. The MainStreet Mentors report to the Director of Clinic Operations. The Director of Clinic Operations reports to the COO.

Additional Responsibilities of the Director of Clinic Operations:

  *   Promote and train new Mentors
  *   Develop, improve, and drive company operating standards
  *   Create and manage clinic staff schedule and guide Mentors in addressing staff scheduling issues
  *   Guide the Mentor's handling of staff issues; handle higher order clinic staff and HR issues
  *   Coordinate and manage all clinic facilities issues that Mentors are not able to addresses
  *   Drive top tier charting results (we use a 3rd party coder, but we must push the process, coordinate chart corrections, and monitor that our level 4s stay above the target level and days to bill stay below target level)
  *   Solve operational problems
  *   Drive Incremental Improvement
  *   Drive WOW Family Feedback
  *   Foster Clinical Staff Moral and Culture
  *   Lead Weekly Family Huddle Calls
  *   Manage DocuTAP Relationships / Processes
  *   Manage Vendors
  *   Monitor and Improve Clinic Performance to Budget
  *   Become a Master of Our EMR/PM Software:  DocuTAP
  *   Resolve IT Issues
  *   Administer High Priority Topics; e.g. X-ray compliance
    Travel

  *   Our clinics are all over the State.  So you do need to be ready to travel around during the day.

    Kitchen Sink

  *   Because you rock, you can succeed at lots of stuff!!
  *   We are a fast growing, fun company with lots of opportunity.
  *   And with that comes the need for everyone to put on any hat at any time.


What About You?

  *   You need to be the BOMB!
  *   You must be tireless, relentless, driven. Sleep... what's that?
  *   You think about operational problem in the shower; while on vacation your read business books.
  *   You need to be resourceful. You have never seen an obstacle you could not get over or a problem you could not solve. You get things done. Period.
  *   You are ultra-organized.
  *   You love to setup systems and then improve them.
  *   You believe in checklists and standardization.
  *   You must have iron clad values.
  *   You are resilient. You can hear feedback, deal with difficult situations, adjust as necessary but you always do what you think is best.
  *   You need to be good to go with the fact that we are open 7 days a week for extended hours. That means questions and issues can come up during the weekends and after normal business hours.
  *   You need to have clinic side medical experience:  you need to know what ICD-10 is, what RCM means, why Level 4 are important (and what they are).  You need to know what Occ Med is.
  *   You need to have some experience managing people.
More About You:

1. You are the BOMB!
Just making sure you got that :)

2. Time Management
You must be able to manage your time wisely and be willing to put in as many hours per week as needed. This is not a job for someone who simply wants to punch a time clock and earn a paycheck. It is a job for someone who wants to own their position and grow the business.

3. Self Starter
If you need someone continually telling you what to do, this position isn't for you.
If, after completing and reviewing a plan, you're the type of person who can run with it and find new and even better ways of doing things on your own, you'll thrive.

4. Organized
If you're not organized, this position isn't for you.
If you enjoy having many irons in the fire at one time and thrive on managing them and your time effectively, you'll do well!

5. Have an Entrepreneurial Spirit
If you're looking to just earn a paycheck, this job isn't for you.
If you're ready to take ownership of the company and have a burning desire to grow the business and put in the hours it takes to successfully build a business, you'll thrive. This often means working on things at home, working evenings and Saturdays, and working more than a traditional "40 hours per week".

6. Relationship Building
If you're shy and/or don't love people, this job isn't for you.
If you enjoy turning strangers into friends, growing and fostering relationships, and being involved in your community, you'll excel.

7. Iron Clad Ethics
If you don't have a do the right thing, every time, all the time, approach our company is not for you.
  Apply Now  <https://urldefense.proofpoint.com/v2/url?u=http-3A__mainstreetfamilycare.applicantstack.com_x_apply_a28pk5edwhe7&d=DQMFAg&c=GTxgfYI6i4KYikqC6GK_Jzn2mYGEh-v4HEPYCyQcJzU&r=PWxzuSnH-rjU8NadI9d2F_d5_WMo6RWtR2SYy6LRGLo&m=QN1B7mAw7EFBiMeY5XM6Abur0otAhUxaSkD4WdYNP78&s=8UXaiIfX-2wEyVfj6ebXyOe9iOhs7ujb6MtyzdmXeRs&e=>


Katherine Whitson
Senior Talent Acquisition Manager
Office 205.545.5097
Cell 205.301.5974
Fax 205.737.9292
kwhitson at mainstreetfamilycare.com<mailto:kwhitson at mainstreetfamilycare.com>

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